Technology
- Fully redundant scalable Rockwell Spectrum, Avaya and Northern Telecom ACDs
- Inbound, Outbound and true blended agent capabilities
- Powerful scripting, skills-based routing, flexible call transfer, voice mail
- Predictive and Preview Dialers - Davox
- Broad range of IVR solutions with speech capabilities
- Redundant voice, data and physical systems
- Scalable Windows 2003 Active Directory based domain
- Agent Lifecycle and Performance Management Systems
- Advanced call center reporting capabilities
- Physical security
- Data security
