Our difference is our

SERVICES

Customer Service
Your customers are your most important asset. Providing exceptional customer service - IRT's core competency - not only develops customer loyalty but enhances your brand.

Trust your customer relationships to a contact center that understands:

• Your customers' value
• Your business
• Your goals

IRT exists to help you connect with and serve your customers. Our dedicated, bilingual agent teams focus on your relationships and ROI/business drivers. We will integrate your systems and corporate culture to provide seamless customer care that delivers results.

Customer Retention
IRT motivates and convinces customers, whom otherwise want to cancel a product or service, to continue using it. This is accomplished by employing well-trained agents, customized scripted objection handlers and rebuttals, cross-selling and down-selling, and extensive quality assurance and monitoring.

Lead Generation

Rapid Cycle Testing
IRT can provide a unique, live agent laboratory environment that will allow for rapid set-up, testing and analysis of multiple contact scenarios. Combining sophisticated database management, scripting and call handling software with focus groups, reporting and analysis, Rapid Cycle Testing™ provides quantifiable results that maximize the performance and profitability of customer marketing and contact programs.

Sales and Marketing
IRT augments and enhances your sales and marketing program through an incentive-based, focused telesales effort. IRT specializes in creating an "Inside Sales" team dedicated to handling all aspects of a multi-channel sales effort including multimedia, direct mail, targeted outbound and Internet response. We further enhance the sale through creative cross-selling and upselling strategies.

Survey

Technical Support/Help Desk
IRT offers technical and customer service support for products ranging from small electronics to high-end, state-of-the-art software technologies. Customers are supported by robust, intelligently scripted questions and answers. Data is captured to provide you with information on marketing, customer profile and frequently asked question distribution. Technical teams get hands-on training or daily interaction with products to ensure superb knowledge and efficiency.

Warm Welcome

Web Response
IRT enhances your ability to respond to customer web inquiries. Service offerings include click-to-talk, e-mail, live chat and collaborative site navigation. Our customer contact solutions are delivered by eCertified customer service representatives. eCertified CSR's are specially trained to handle one-to-one customer contacts via e-mail, voice, fax and live chat and must complete IRT's eCertified curriculum.

Win Back