News Release
Contact: Frank Richter
Telephone: 800.700.3033
Frichter@callcenter.com

For Immediate Release

IRT Opens Bilingual South Florida Contact Center

Agents to Support Inbound and Outbound, Web Response Programs

FORT LAUDERDALE, Florida, October 22 2001 -IRT, a leading multichannel call center services provider, has announced today the Company is opening its second contact center in South Florida. The new 27,000 square foot facility is located in Miramar, Florida. IRT is expanding in response to the need of Global 1000 corporations for full inbound and outbound customer service, sales, customer relationship management support and web response. The center accommodates over 400 agent positions and will initially employ 150 agents by year-end.

"Our business continues to grow to meet new and existing clients' demand for quality inbound and outbound program support. We are also seeing an increased interest in our web support services which include answering emails, assisting web site customers through live and text chat sessions and collaborative web browsing,'' said Richard Eychner, chief operating officer for IRT. "With its location at the midway point between Fort Lauderdale and Miami, the Miramar center will give us access to a large, educated and diverse community to staff our multi-lingual contact center, expanding our capacity to serve the growing Hispanic market." The new facility is located in the Miramar Park of Commerce, which currently houses tenants such as American Express, FedEx and Siemens, among others.

IRT handles outsourcing for several companies including Motorola, Citicorp Diners Club, LensCrafters, Citrix, American Express and DIRECTV. IRT was recently awarded the 2001 Award for Customer Contact Excellence (ACCE) for the Best Online Customer Service Program by a Service Agency. The Award for Customer Contact Excellence was presented by Customer Interface Magazine in recognition of outstanding achievement in the field of customer service.

About IRT

IRT is a leading provider of integrated customer relationship marketing services and contact center marketing programs. The company's strength lies in its ability to combine sophisticated multi-channel marketing programs and leading edge technology in support of inbound and outbound calling, email and live agent web chat, collaborative web browsing, focus groups, training, quality assurance and fulfillment. The company, founded in 1993, specializes in customer service and retention programs, inbound technical support, one-to-one marketing campaigns, and the selling and support of sophisticated products and services for the consumer products, e-commerce, financial services, and telecommunications industries. For more information on IRT, contact Frank Richter at (800) 700-3033 or visit their web-site at www.callcenter.com.

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