News Release
Contact: Frank Richter
Telephone: 800.700.3033
Frichter@callcenter.com

IRT Opens New Recruitment and Training Center

South Florida Call Center Expands to Meet Growth

FORT LAUDERDALE, Florida, July 5, 2001-- IRT, a leading multichannel call center services provider, has announced that it has opened a new 6,000 square foot Human Resources and Development Center in Fort Lauderdale, Florida. The free-standing building brings the company's campus to 40,000 square feet, including its state-of-the art call center facility and corporate offices. The new space includes recruiting offices and applicant testing stations, three classrooms that can accommodate up to 82 participants, conference facilities, interviewing rooms and an employee lounge.

"Our new Human Resources and Development Center is indicative of the IRT tradition of creating an environment that supports the needs of both our clients and our employees," said Richard Eychner, chief operating officer for IRT. "We are proud to respond to the growth of our business with our continued commitment to staffing and training the best call center professional in the business."

IRT currently has over 400 employees engaged in providing clients with customer relationship management services. These services include inbound and outbound teleservices outsourcing, web site response, inbound technical support, customer retention programs and fulfillment. IRT clients include such companies as American Express, Citrix, Diners Club, DIRECTV, Intelitouch.com, LensCrafters, Motorola and Sears.

About IRT

IRT is a leading provider of customer relationship management services and contact marketing programs. The company's strength lies in its ability to combine sophisticated marketing programs and leading edge technology in support of inbound and outbound calling, focus groups, training, quality assurance and fulfillment. The company, founded in 1993, specializes in customer service and retention programs, inbound technical support, one-to-one marketing campaigns, and the selling and support of sophisticated products and services for the consumer products, e-commerce, financial services, and telecommunications industries. For more information on IRT, contact Frank Richter at (800) 700-3033.

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