Call Center News and Information
April 27th, 2009
IRT’s Attends SOCAP International Symposium in Chicago
IRT’s executive sales leadership attended the SOCAP International Symposium 2009 in Chicago to meet with clients and participate in various event discussions.
“SOCAP events are always very productive. This year was no different”, said Frank Modrak, SVP of Sales and Marketing. “Despite the economic challenges, we are seeing a lot of interest. Companies are looking to redefine their customer experience and are engaging partners with a track record of success.”
About SOCAP
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.
About IRT
Founded in 1993 as a software company for the Call Center Industry, IRT has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma with international partnerships that span the globe. We have earned our reputation of unparalleled service and results by focusing our efforts on people. We believe in creating the right culture and building systems and processes that are focused on the “right behaviors”. Our dedicated teams are fully committed to delivering the desired outcomes for our clients. IRT partners with a variety of Fortune 500 clients in the Financial Services, Telecommunications, Healthcare, Insurance, Retail, Transportation, Utility and Education industries. Value-added solutions and services provided to its client-partners include customer service, sales, tech support, customer loyalty and retention, acquisition and business-to-business programs.
News Release