Call Center News and Information
March 17, 2012
CCT Group Attends NEMOA's 2012 Spring Conference Boston, Massachusetts
CCT Group attended NEMOA's 2012 Spring Conference March 14-16 at the Renaissance Boston Waterfront Hotel in Boston, Massachusetts. Erv Magram, CCT's Managing Director, Catalog Division said, “Great turnout at the NEMOA catalog conference last week in Boston. Good to see so many CCT catalog clients in attendance saying that business is picking up and that's why they're sending CCT so many calls.”
Erv went on to say, "NEMOA is an exceptional organization. As a company, we are looking forward to attending additional events this year and going forward."
NEMOA was founded in 1947 by a handful of pioneering New England mail order companies - Johnny Appleseed's, Brecks of Boston, Brookstone, and Deerskin Trading among them - as a professional group for discussions, community building, and information exchange. Over the past 64 years, NEMOA has not only grown beyond New England, but its membership has also become more diversified, including printers, list brokers, service bureaus and other suppliers to mail order businesses. Yet its focus remains catalog and direct e-tail companies, large and small. Today, with over 200 corporate members from across the country, NEMOA is one of the nation's largest professional organizations dedicated exclusively to the catalog/e-tail industry.
About IRT and CCT
Cyber City Teleservices Group Companies provides its clients with dedicated, shared and hybrid call center outsourcing solutions that help drive world class customer relationships. Together our call center brands have earned a reputation of unparalleled service and results by focusing their efforts on people. Our call center teams are fully committed to delivering the desired outcomes for our valued clients. Cyber City Teleservices Group Companies partner with a variety of Fortune 500 and Middle Market clients in the Wireless, Financial Services, Automotive, DRTV, Catalog, Telecommunications, Automotive, Healthcare, Insurance, Retail, Transportation, Utility and Education as well as other industries.
Cyber City Teleservices Group maintains two brands in the call center outsourcing and BPO world. The first, founded in 1999, Cyber City Teleservices Philippines and Cyber City Teleservices Panama offer a wide range of call center outsourcing solutions with call center sites in Pampanga and Davao, Philippines and Panama City, Panama. In 2010, Cyber City Teleservices Group merged with Interactive Response Technologies, Inc. Founded in 1993 as a software company for the Call Center Industry Interactive Response Technologies, Inc. has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma.
Cyber City Teleservices Group ‘CCTG’ is a holding company focused on a portfolio of BPO and contact center investments around the globe, with its majority investor being funds advised by Headland Capital Partners.