Call Center News and Information
January 27, 2012
CCT Group Attends IQPC's 7th Annual 2012 Call Center Summit in Orlando, Florida
CCT Group attended IQPC's 7th Annual 2012 Call Center Summit at the Hilton in Orlando, Florida, held January 23 – January 26, 2012. "The Call Center Summit provides us with an excellent opportunity to showcase our portfolio of services to a diverse collection of buyers," said Fred Shadding, SVP of Business Development. Fred went on to say, "IQPC always does a great job of making sure to connect buyers and sellers in a way that makes sense for everyone. As a company, we are looking forward to attending additional events this year and in the foreseeable future."
IQPC's 7th Annual 2012 Call Center Summit provided information on best practices for positioning the contact center as a driver of business imperatives. Some of the best practices topics included hiring and training employees, developing the next set of leaders, creating a culture of excellence, enhancing the customer experience, leveraging technology, acting on VOC, improving agent productivity/morale, gaining efficiencies, capitalizing on social media, driving business value and linking each result to the bottom line.
About IRT and CCT
Cyber City Teleservices Group Companies provides its clients with dedicated, shared and hybrid call center outsourcing solutions that help drive world class customer relationships. Together our call center brands have earned a reputation of unparalleled service and results by focusing their efforts on people. Our call center teams are fully committed to delivering the desired outcomes for our valued clients. Cyber City Teleservices Group Companies partner with a variety of Fortune 500 and Middle Market clients in the Wireless, Financial Services, Automotive, DRTV, Catalog, Telecommunications, Automotive, Healthcare, Insurance, Retail, Transportation, Utility and Education as well as other industries.
Cyber City Teleservices Group maintains two brands in the call center outsourcing and BPO world. The first, founded in 1999, Cyber City Teleservices Philippines and Cyber City Teleservices Panama offer a wide range of call center outsourcing solutions with call center sites in Pampanga and Davao, Philippines and Panama City, Panama. In 2010, Cyber City Teleservices Group merged with Interactive Response Technologies, Inc. Founded in 1993 as a software company for the Call Center Industry Interactive Response Technologies, Inc. has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma.
Cyber City Teleservices Group 'CCTG' is a holding company focused on a portfolio of BPO and contact center investments around the globe, with its majority investor being funds advised by Headland Capital Partners