Call Center News and Information
November 18, 2011
IRT's Annual Great Giving Race Helps Communities in Need This Holiday Season
Each year IRT call center professionals come together to help those less fortunate. This year our team collected 7,372 canned foods, toiletries, coats and blankets, representing the most successful effort to date. Since 2006, IRT employees have donated a grand total of 32,859 items to families in need in our local communities. Sandra Gobbo, SVP of Administration said, "We are very proud of our employees and their generosity during these tough economic times. Our charitable partners do a tremendous job for the local communities we operate in and we are very pleased to support them in their efforts."
The donations received from this year's Great Giving Race will be given to the following charities which will be providing food baskets for the Thanksgiving holiday to local families in need:
- Ada, Oklahoma – Free Will Baptist Church in Stratford
- Houston, Texas – Bread of Life Organization
- Fort Lauderdale, Florida – City of Lauderdale Lakes Food Bank
- Miramar East & West, Florida – Big Momma’s Team of Life
About IRT
Founded in 1993 as a software company for the Call Center Industry, IRT has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma as well as, with its parent company CCTG, 3 contact centers in the Philippines and 1 in Panama. We have earned our reputation of unparalleled service and results by focusing our efforts on people. We believe in creating the right culture and building systems and processes that are focused on the "right behaviors". Our dedicated teams are fully committed to delivering the desired outcomes for our clients. IRT partners with a variety of Fortune 500 clients in the Financial Services, Telecommunications, Healthcare, Insurance, Retail, Transportation, Utility and Education as well as other industries. Value-added solutions and services provided to its client-partners include customer service, sales, tech support, customer loyalty and retention, acquisition and business-to-business programs.
About CCTG
CCTG is a holding company focused on a portfolio of BPO and contact center investments around the globe, with its majority investor being funds advised by HSBC Private Equity (Asia) Limited ("HPEA"). A division of HSBC Group's global private equity business, HPEA is one of the most experienced private equity groups in Asia having invested more than USD1 billion in approximately 100 companies over the past fifteen years.
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