Call Center News and Information
October 27, 2011
IRT Attends IQPC’s 2nd Annual International Contact Center Summit in Miami, FL
IRT and CCTG executives Frank Richter, VP of Client Services and Operations, and Fred Shadding, SVP, Business Development attended the 2011 IQPC 2nd Annual International Contact Center Summit at the Hyatt Regency in Miami, FL from October 24 - 26, 2011.
Fred Shadding, SVP Business Development for CCTG, IRT’s sister company, co presented with Larry Rodgers, Director of Telemarketing of Beachbody on a workshop titled "Key Components of Managing Outsourced Providers in a Multi-Vendor Environment." Workshop attendees learned and discussed the proven formulas for successful global interfaces with worldwide BPO providers.
"The conference provided another great opportunity to connect with industry leaders and discuss new trends and opportunities emerging within the call center," said Frank Richter, VP of Client Services and Operations for IRT, a CCT Group Company.
About IQPC
IQPC's conference producers have day-in, day-out working contact with experts and your peers. Our conferences are based on firsthand, intimate knowledge of what's going on in a specific subject, functional specialty or industry.
Further, we have working relationships (and media partnerships) with the Harvard Business Review, MIT's Sloan Management Review, and dozens of other niche-based publications. These relationships help us identify cutting-edge solutions that have significant value to participants.
We believe creative imitation of best practices is a sure-fire recipe for success and organized improvements. That's what benchmarking against the best is all about. If you're looking for the latest and the best in fail-safe techniques, tools, technologies and processes, look no further. Our authoritative, powerful conferences arm you with step-by-step methodologies that help you do your job better, in less time, and with far greater impact.
About IRT
Founded in 1993 as a software company for the Call Center Industry, IRT has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma as well as, with its parent company CCTG, 3 contact centers in the Philippines and 1 in Panama. We have earned our reputation of unparalleled service and results by focusing our efforts on people. We believe in creating the right culture and building systems and processes that are focused on the "right behaviors". Our dedicated teams are fully committed to delivering the desired outcomes for our clients. IRT partners with a variety of Fortune 500 clients in the Financial Services, Telecommunications, Healthcare, Insurance, Retail, Transportation, Utility and Education as well as other industries. Value-added solutions and services provided to its client-partners include customer service, sales, tech support, customer loyalty and retention, acquisition and business-to-business programs.
About CCTG
CCTG is a holding company focused on a portfolio of BPO and contact center investments around the globe, with its majority investor being funds advised by HSBC Private Equity (Asia) Limited ("HPEA"). A division of HSBC Group's global private equity business, HPEA is one of the most experienced private equity groups in Asia having invested more than USD1 billion in approximately 100 companies over the past fifteen years.
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