Call Center News and Information
October 19, 2011
IRT’s Attends SOCAP’s 2011 Annual Conference in Orlando, FL
IRT attended SOCAP’s 2011 Annual Conference in Orlando, FL from October 16 – 19 as a member company. This year’s event included over 500 customer care professionals representing 130 different brands. Stephen Ferber, IRT’s General Counsel and Strategic Planning Executive, stated “SOCAP continues to do an outstanding job bringing together a great mix of customer care professionals representing not only different brands but also with unique and varying businesses and approaches to excellent service. Again, SOCAP continued to exceed my expectations with excellent and relevant content presented in an interactive environment which allowed the participants to benefit from each other’s experiences and find common bonds or needs that also fostered genuine business opportunities.”
About SOCAP
SOCAP International, the Global Community of Relationship Experts, is committed to connecting you to the essential professional tools and networking opportunities to make you and your organization more successful. We provide a wide variety of products, services and benefits that dedicated customer care professionals like you find essential in your daily job function.
About IRT
Founded in 1993 as a software company for the Call Center Industry, IRT has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma as well as, with its parent company CCTG, 3 contact centers in the Philippines and 1 in Panama. We have earned our reputation of unparalleled service and results by focusing our efforts on people. We believe in creating the right culture and building systems and processes that are focused on the “right behaviors”. Our dedicated teams are fully committed to delivering the desired outcomes for our clients. IRT partners with a variety of Fortune 500 clients in the Financial Services, Telecommunications, Healthcare, Insurance, Retail, Transportation, Utility and Education as well as other industries. Value-added solutions and services provided to its client-partners include customer service, sales, tech support, customer loyalty and retention, acquisition and business-to-business programs.
About CCTG
CCTG is a holding company focused on a portfolio of BPO and contact center investments around the globe, with its majority investor being funds advised by HSBC Private Equity (Asia) Limited (“HPEA”). A division of HSBC Group’s global private equity business, HPEA is one of the most experienced private equity groups in Asia having invested more than USD1 billion in approximately 100 companies over the past fifteen years.
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