Call Center News and Information
May 3, 2010
IRT’s Attends the ATA’s 2010 Washington Summit
IRT attended the American Teleservices Association’s 2010 Washington Summit in Washington, D.C. from April 25 – 28, 2010. This year, the Summit attracted hundreds of Teleservices leaders to connect with policymakers; examine current and pending legislation, compliance standards and regulations and their effect on business; and change the attitudes and opinions of consumers.
"The ATA Summit is an effective way to stay ahead of the most critical legislative and regulatory issues facing our industry, and provides access to members of Congress so we can share our views of proposed legislation that impacts our industry.” stated Stephen Ferber, IRT’s executive in charge of strategic planning and General Counsel. “As a global company now, following our acquisition by Cyber City Teleservices Group (“CCTG”), we enjoy the opportunity to participate and share our views on the industry. With our 5 domestic sites in Florida, Texas and Oklahoma, we are a major employer in multiple domestic markets and want to make sure any legislation is fair, balanced and promotes the growth of our business and industry.”
About the American Teleservices Association
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. Contact centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $900 billion.
ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA’s strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.
About IRT
Founded in 1993 as a software company for the Call Center Industry, IRT has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma with international partnerships that span the globe. We have earned our reputation of unparalleled service and results by focusing our efforts on people. We believe in creating the right culture and building systems and processes that are focused on the “right behaviors”. Our dedicated teams are fully committed to delivering the desired outcomes for our clients. IRT partners with a variety of Fortune 500 clients in the Financial Services, Telecommunications, Healthcare, Insurance, Retail, Transportation, Utility and Education as well as other industries. Value-added solutions and services provided to its client-partners include customer service, sales, tech support, customer loyalty and retention, acquisition and business-to-business programs.
About CCTG
CCTG is a holding company focused on a portfolio of BPO and contact center investments around the globe, with its majority investor being funds advised by HSBC Private Equity (Asia) Limited (“HPEA”). A division of HSBC Group’s global private equity business, HPEA is one of the most experienced private equity groups in Asia having invested more than USD1 billion in approximately 100 companies over the past fifteen years.
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