Call Center News and Information

June 25, 2010
IRT Extends Lease in Miramar, Florida

IRT is pleased to announce that it has extended its lease for one of its two call center operations located in Miramar, Florida. The lease was extended for a five-year term. IRT extended its other Miramar-based call center location for a five-year term as well back in April of 2009. “We continue to see strength in demand for the services we provide in our Miramar locations, a robust and multi-cultural workforce, support from the city, county and above all Sunbeam Properties,” said Stephen Ferber, IRT’s executive in charge of strategic planning and General Counsel. “We took our first call in Miramar back in 2001 and look forward to many more successful years.”

“IRT has been a long term tenant at Miramar Park of Commerce which has doubled its space over the last few years,” said Andrew Ansin, Vice President of Sunbeam Properties, developer of the Park. “It is exciting to have IRT renew its lease and its commitment to Miramar and the large local labor force that it has trained and will continue to employ. We thank IRT for its business and look forward to having them as a tenant at the Park for many years to come.”

About IRT

Founded in 1993 as a software company for the Call Center Industry, IRT has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma with international partnerships that span the globe. We have earned our reputation of unparalleled service and results by focusing our efforts on people. We believe in creating the right culture and building systems and processes that are focused on the “right behaviors”. Our dedicated teams are fully committed to delivering the desired outcomes for our clients. IRT partners with a variety of Fortune 500 clients in the Financial Services, Telecommunications, Healthcare, Insurance, Retail, Transportation, Utility and Education as well as other industries. Value-added solutions and services provided to its client-partners include customer service, sales, tech support, customer loyalty and retention, acquisition and business-to-business programs.

IRT’s parent company as of March 1, 2010, Cyber City Teleservices Group (CCTG), is a holding company focused on a portfolio of BPO and contact center investments in the United States and around the globe, with its majority investor being funds advised by HSBC Private Equity (Asia) Limited (“HPEA”). A division of HSBC Group’s global private equity business, HPEA is one of the most experienced private equity groups in Asia having invested more than USD1 billion in approximately 100 companies over the past fifteen years

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