Call Center News and Information

January 14, 2010
IRT Attends the 2010 International CES Show in Las Vegas

IRT attended the 2010 annual International CES Show held in Las Vegas from January 7-10. This year, the conference boasted more than 2,500 technology companies introducing more than 20,000 new products.

"The show is always a great way to kick off the New Year,” stated Stephen Ferber, IRT’s executive in charge of strategic planning and General Counsel. “It is so important for us to keep in touch with the clients and industries we serve and stay right with them in terms of what is happening with current products, services and innovations the industry is bringing to the market. As a company, we feel this is absolutely necessary in order to advance our customer service, technical, sales support and other services in a manner that proactively continues to meets their needs. As an outsourced provider and trusted advisor, we are committed to continuous performance improvement. Our active involvement at CES helps us in that effort."

About the CES

With more than four decades of success, the International CES reaches across global markets, connects the industry and enables CE innovations to grow and thrive.

The International CES is produced by the Consumer Electronics Association (CEA), the preeminent trade association promoting growth in the consumer technology industry. CEA represents more than 2,000 corporate members involved in the design, development, manufacturing, distribution and integration of consumer electronics products. All profits from CES are reinvested into industry services, including technical training and education, industry promotion, engineering standards development, market research and legislative advocacy.

About IRT

Founded in 1993 as a software company for the Call Center Industry, IRT has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma with international partnerships that span the globe. We have earned our reputation of unparalleled service and results by focusing our efforts on people. We believe in creating the right culture and building systems and processes that are focused on the “right behaviors”. Our dedicated teams are fully committed to delivering the desired outcomes for our clients. IRT partners with a variety of Fortune 500 clients in the Financial Services, Telecommunications, Healthcare, Insurance, Retail, Transportation, Utility and Education industries. Value-added solutions and services provided to its client-partners include customer service, tech support, customer loyalty and retention, acquisition and business-to-business programs.

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