About the CCT Group an iQor Company
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The CCT Group maintains two brands in the call center outsourcing and BPO world, Interactive Response Technologies, Inc. (IRT) and Cyber City Teleservices Group (CCT). The combined companies were acquired by iQor in December 2012, enhancing leadership in customer care and expanding the global footprint by adding offshore call centers in the Philippines and Panama while expanding iQor’s domestic call centers in Florida, Texas and Oklahoma. iQor is a global provider of intelligent customer interaction and outsourcing solutions with 17,000 employees in 39 Centers of Excellence dedicated to understanding each customer’s DNA. Using data science and real-time analytics intelligence, iQor delivers extraordinary customer experiences that enhance revenue while promoting and protecting its clients’ brands. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. For more information, please visit www.iqor.com.
We are proactive, we deliver and we value our clients and their business. We recognize that we succeed when our clients succeed. We employ our best practices to create and deliver a customized and reliable contact management solution that yields the desired outcomes.